Shipping policy

 

Shipping Information

Shipping options are available anywhere in the continental US, including APO/FPO addresses. Due to the nature of our products, we're unable to ship outside of the US. Other restrictions may apply.  Due to our product types, We cannot ship to Mexico or Canada.

Please carefully review your shipping address before submitting your order to us. Make sure you enter the correct address for the shipping service you choose (i.e. no P.O. Box for UPS, or a street address that U.S. Post Office (USPS) does not deliver mail to).  Once you submit your order, we are unable to make changes to the order or to the shipping address.  We may attempt to contact you to verify a shipping address.  This may cause a delay in the shipment of your order.

We do work quickly to get each order out as soon as possible.  Orders are typically shipped within 3 business days.  If you are facing a “need by” date, feel free to reach out to us.  We will tell you if we feel we can get items to you in time.

Shipping Rates and Options

Shipping options and shipping rates will be provided for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the weight and size of your total order, the shipping method selected, and the shipping address. The estimated delivery date is based on the selected shipping method. Shipping dates are based on business days, they do not include weekends or holidays. 

Free Standard Shipping

Orders that qualify for free shipping are shipped standard delivery, usually via ground. We will find the most economic way to ship your free order that provides reliable service.  Standard delivery can take up to 7-10 days, excluding Sunday. Additional time may apply for orders shipping to Alaska, Hawaii, or Puerto Rico. Free shipping is valid for domestic orders of $75 or more (pretax) after promotions and discounts are applied. Items being shipped freight, i.e. large products that weigh 75 or more lbs, does not qualify for free shipping. 

Standard delivery (7-10 days, excluding Sunday)

Orders are shipped via USPS (United States Post Office) or UPS (United Parcel Service). The USPS mail carrier may deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will follow the local protocols set forth by USPS or the local Postmaster.  Other delivery carriers will follow their policies on package delivery if there is no one to personally accept the shipment.  With rising package theft in many areas, some carriers will not leave a package unattended.  Most carriers will leave instructions on how to retrieve your item, or provide a re-delivery and/or pickup option.  These are issues beyond our control.  We do not endorse or prefer any shipping service above the others.    

Expedited Shipping

Expedited shipping service is provided by USPS or UPS. Estimated delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. UPS does not deliver to Post Office Boxes, you must enter a street address for shipping via UPS. If you request to have your order shipped UPS to a P.O. Box, your order may be delayed and/or canceled.  Here are some shipping estimates for UPS:

  • UPS Next Day Air Saver® – Delivered in 1 business day
  • UPS 3 Day Select® - Delivered in 3 business days
  • FedEx Home – Delivered in 3 - 4 business days

You can track your UPS delivery HERE

Orders valued at $200 or more will require a delivery signature. We do this to protect customer’s packages from theft or incorrect delivery/recipient. 

 

Shipment Tracking

If your package was shipped via UPS, with your tracking number you can track your shipment HERE.

If your package was shipped via United States Postal Service (USPS), with your tracking number, you can track your shipment HERE.

If you lost, misplaced, or just don't know your tracking number, or who the shipping service is, just ask us HERE.  Just tell us your order number and we will help you track your order.

Delivery Issues - undelivered, lost, stolen, or missing packages

Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your tracking number was updated with a delivery status but it is not in your mailbox, parcel locker, or delivered to your door, for USPS or UPS (standard shipping), please contact your local post office. For UPS shipping, please contact 1-800-742-5877 or visit their help page HERE.

Delayed Delivery 

If your package is delayed in transit due to an incorrect shipping address, unviability, refusal to accept the delivery, the shipment was scheduled the Wednesday prior to Thanksgiving or 7 calendar days prior to Christmas, the shipment was rerouted to an alternative address or to a UPS Hold Location, a security or other regulatory delay, national or local disputes, strikes resulting in labor/service disruption, shortage caused by public health or public safety circumstances, natural disasters or preparation thereof (e.g. floods, hurricanes, tornados, inclement weather) or other conditions that present danger to carriers, staff, or the general public, shipping fees are not refunded. 

Your package is considered "late" if it arrives later than the combined "ship by" date and the shipping time frame quoted on our policy page (if the order arrives later than 4 business days of processing time when calculated with the estimated transit time provided by the shipping provider, it is late, e.g., 4 days of processing time with Next day shipping would be late if it does not arrive by the 5th business day from the order date, regardless of how early we processed and shipped the order). If the order arrives late and you paid for expedited shipping, if/when Crafty Sisters Corner receives a credit from the shipping provider, we will refund you for the applicable shipping charge. The amount refunded depends on the amount credited by the provider. Late claims and shipping refunds are not guaranteed.    

Return to Sender

If your package is "undelivered" due to an incorrect or incomplete shipping address and it is returned to us, we will attempt to contact you within 5-7 business days for a re-delivery solution. If we are unable to reach you, or contact is not possible, we will refund the order, less shipping costs, and (if applicable) restocking fees.

Missing Package

It is common for USPS to scan your Missing Package package "Delivered" 1-2 days before making the final delivery. If your tracking information shows that your package was delivered but you have not received it, please check to make sure that the address you provided us with is correct. If the address is correct, please check to see if the package was delivered to a parcel locker, left with a neighbor, or with a receptionist. If you live in an area that has a residential management office (e.g. apartment complex, condominium, etc.), please contact management to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will often leave it with management for safe keeping. 

Another possibility is that your package was misrouted to the incorrect mail carrier. When this occurs, it’s usually corrected by the mail carrier right away and delivered within 1-2 days. 

If your tracking information indicates your package was delivered but you are unable to locate it, after you have followed all of the aforementioned steps, please contact Customer Support 5 days after receiving the delivery notice for next steps. 

Sign up for USPS Informed Delivery®

Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-size mail pieces and manage their packages scheduled to arrive soon and makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. You can view incoming mail, manage your mail pieces and sign up for re-delivery.

Package re-delivery is only available after a failed delivery attempt. You will not see a re-delivery option for your package if an initial delivery attempt has not happened. Additionally, once a package delivery attempt is marked as a final notice, there are set timelines for when the package will be returned to the sender. Your packages will be returned to the sender on the date indicated in this set timeline unless you arrange a re-delivery or come to pick up your mail at your local Post Office™ facility before this date.

For more information, or to sign up for free, please click on the following link (you will be redirected to USPS’s Informed Delivery website): https://informeddelivery.usps.com

Shipping Errors or Damaged Items

If you are dissatisfied with your purchase due to a shipping error, missing an item, or your item(s) arrived damaged, please reach out to report the error or damage. We may request an image of the item(s) you received, along with the packaging and/or invoice if provided. Once we receive the information, a customer support representative will contact you with information on obtaining a refund or replacement.  We can be reached at craftysisterscorner@gmail.com or via our Contact Page.

 

Non-delivery: If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Crafty Sisters Corner. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.

For more information, send us a message by clicking on the click here or click on the "Contact us" button on the home page.  We will return your message as soon as possible. We're here Mon - Fri from 9am - 6pm (PST).