Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or report a problem.

We generally only accept returns for defective orders or wrong items received.  Please contact me if you need to do a return.

To start a return, you must contact us HERE. We will discuss the issue with you and present some options.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question HERE.

 

Not satisfied with your product?
Send us a line at orders@craftysisterscorner.com or click HERE to go to our contact form and tell us about it.  Make sure to reference your order number.  We do take pride in our positive feedback and have several returning customers.  We will see if we can make it right for you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Occasionally a shell does come loose from rough mail handling.  I will be happy to walk you through a simple repair.  We can make arrangements for replacements if needed.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@craftysisterscorner.com